Effort goes over budget, silently
You only learn a project leaked hours when it's too late. No early flag on which approved estimate is already underwater, no per-resource cost view, no daily P&L pulse.
For services teams of every kind
See where your services business leaks money on delivery — and support.
BrioSync tracks utilization, effort leakage and real project margins — and runs your client service desk (tickets, SLAs, CMDB, the works). Built for any team that delivers projects and supports clients — agencies, consultancies, MSPs, professional services and more. From a small studio to a 500-person firm.
No credit card needed · 14-day free trial · Live in one afternoon
All in one app
Projects
Service desk
SLAs
CMDB
Releases
Timesheets
Utilization
Margin tracking
Customer portal
Onboarding · Leave · HR
The problem
Your margin is leaking — but you don't know where.
Every services team fights the same three blind spots — and loses money to all of them.
Team capacity is a black box
Who's overloaded this week? Which freelancer is idling on the bench? Today the answer is "let me check three spreadsheets and ping the leads on Slack."
Projects, tickets, margins — three tools, no answer
Delivery in a PM tool, client support in a helpdesk, P&L in Excel, leave in a doc. None of them ever tells you the real margin per client. Reconciliation eats your week.
The solution
One workspace for delivery, support, and the money in between.
BrioSync connects the work your team does to the revenue it actually makes — and gives you a full service desk built in.
Margin & leakage, live
See over-spend the day it happens, not at month-end.
Approved hours vs actual, cost vs bill, margin per project — calculated as your team logs time. The moment a project crosses its budget, it's flagged. The moment a client is over-billed, you know.
- Per-resource cost & bill rates (full-time, freelance, multi-currency)
- Approved-vs-actual variance flagged before delivery slips
- Effort leakage cost in your reporting currency, live
- Per-project planned vs actual cost & margin
Team utilization at a glance
Know who's overloaded and who has bandwidth — in one view.
Full-timers and freelancers, side by side. Weekly capacity, allocated hours, utilization % per person. Stop ad-hoc spreadsheets — start staffing your next sprint with real numbers.
- Live utilization ring + per-person heatmap
- Capacity vs allocation, factoring in approved leave
- "At-risk" warning when a person crosses 105% load
- Filter by role, skill, project, or contract type
Timesheets that fill themselves
Hours logged on the ticket roll up to projects, payroll & margin.
Your team logs time where they actually work — on the ticket or task. Timesheets, project actuals, freelancer bills, leave deductions, utilization, and margin all update from the same source. One number, one truth.
- Time logged inside tickets/tasks — no separate timesheet to fill
- Manager approval workflow with rejection & re-submit
- Timesheet lock windows + auto-lock after N days
- Leave requests, balances and calendar built in
A real service desk + client portal
Your clients raise tickets here. Your agents work them here. SLAs included.
A full ITSM workspace — incidents, change requests, problems, service requests, questions — with resolution & first-response SLAs, a client-facing portal, agent inbox, auto-assign by bandwidth, canned responses, and a knowledge base. The thing pure project tools simply don't have.
- Five ticket types · major / minor / normal priorities
- Resolution + first-response SLA per priority
- Customer portal · Help Center · Knowledge Base · Service Catalog
- Workflow rules, canned replies, support groups, on-call
- CMDB to map every client's systems & CIs
Everything in one place
The modules your team was buying separately.
Project tracker, helpdesk, CMDB, HR, time & expense, margin reporting — BrioSync ships all of it, integrated from day one. Same login, same data.
Projects
Plan with phases, tasks & due dates.
Service desk
Tickets, SLAs, agent inbox.
Tasks & Kanban
Backlog → In progress → Done.
CMDB
Map your clients' systems & CIs.
Releases
Plan, track & ship rollouts.
Timesheets
Auto-built from work logged.
Utilization
Live % per person & team.
Margin tracking
Approved vs actual, live.
People & rates
Cost & bill, multi-currency.
Leave management
Requests, balances, calendar.
Hire-to-Retire
Onboarding, mobility, offboarding.
Customer portal
Clients raise & track tickets.
Knowledge base
Searchable articles & FAQ.
Templates
Reusable project & CR blueprints.
Roles & access
Custom RBAC with edit-scopes.
vs. the alternative
Three apps in one — without the integration headache.
Most services teams cobble together a PM tool, a helpdesk, and a margin spreadsheet. None of them talk to each other. BrioSync replaces all three.
Pure PM tool
- Projects & tasks
- Basic timesheets
- Service desk & SLAs
- CMDB & releases
- Margin tracking
- Client portal
Pure helpdesk
- Tickets & SLAs
- Client portal
- CMDB
- Project delivery
- Utilization & capacity
- Margin tracking
Margin spreadsheet
- Manual margin calc
- Always out of date
- No live link to hours
- Service desk
- Team utilization
- Anything client-facing
BrioSync
- Projects + tasks + Kanban
- Full service desk & SLAs
- CMDB + releases
- Live margin & leakage
- Capacity & utilization
- HR (onboarding, leave) + portal
What teams say
Loved by services teams who actually run the work.
Real teams using BrioSync to ship projects, run support, and watch margins for the first time.
★★★★★
"Replace this quote with a real one from a customer. Keep it specific — what they tried before, what changed after BrioSync, what number moved."
★★★★★
"Replace this quote with a real one. Best ones mention a concrete result — 'spotted $15k of leakage in week one', 'cut reconciliation from 6h to 30m', 'first SLA breach we ever caught early'."
★★★★★
"Replace with a third real quote. Aim for variety — one operations lead, one founder/CEO, one delivery manager. Photos go where the initials are."
How it works
From signup to live numbers in one afternoon.
No long onboarding. No consultants. Three steps.
Set up your workspace
Add your team (full-time + freelance with cost & bill rates), your clients, your projects and open tickets. Import or invite — your call.
Run delivery & support as usual
Your team works the way they already do — tasks, tickets, replies, hours logged on the ticket. No double entry, no parallel timesheet.
Watch the numbers come alive
Utilization, leakage, margin, SLA breach — every figure updates from the same live data. You finally see what's really happening.
Who it's for
Built for any team that delivers projects and supports clients.
Software shops, IT services and MSPs, consulting firms, marketing and creative agencies, accounting and legal practices, engineering and architecture consultancies, BPO/KPO teams — any services business that bills time, sweats about under-billing, and cares about per-client margin. From a small studio to a multi-client firm. The product is multi-tenant and role-aware, so it scales from a handful of people to hundreds without changing how you work.
Roadmap
What's shipping next.
A peek at what we're building right now. Vote on what should ship first by emailing hello@briosync.com.
AI ticket triage & summary
Auto-categorise incoming tickets by type and priority. Summarise long threads in one line. Suggest a canned response.
Email-to-ticket inbox
Clients email support@youragency.com and a ticket is created with the full thread attached. Replies sync both ways.
Slack & Teams notifications
Get SLA breach, ticket assignment and timesheet-approval pings in your team chat — with inline actions.
Invoicing & auto-billing
Generate invoices from approved timesheets. Track paid / overdue. Stripe + Razorpay integration.
Mobile apps (iOS + Android)
Native apps so agents triage tickets, log hours and approve leave from anywhere.
SSO (SAML + Google Workspace)
Single sign-on for enterprise customers. SCIM user provisioning. Granular session controls.
Public API + webhooks
Programmatic access to projects, tickets, time entries. Subscribe to events. Build custom integrations.
Advanced reporting & export
Custom report builder, scheduled email digests, export to Excel / Google Sheets / Power BI.
Frequently asked
Questions services teams ask before they sign up.
Short answers. If you want longer ones, book a demo.
How is BrioSync different from a pure project tool like Asana or Worklenz?
Pure project tools stop where the project ends — they don't run a client service desk, don't track SLAs, don't have a CMDB or releases. BrioSync does all of that plus the project work and the margin tracking, in one workspace.
What size team is BrioSync built for?
Any size and any kind of services team. The product is multi-tenant and role-aware — it works just as well for a 5-person studio as for a 500-person firm. Software shops, IT services, MSPs, consulting firms, marketing and creative agencies, accounting and legal practices, engineering consultancies, BPO/KPO teams — anyone who bills time and supports clients.
Do my clients need an account to raise support tickets?
Yes — each of your clients gets a customer portal account. They sign in, raise tickets, see status, and reply. SLAs and first-response targets are tracked automatically per ticket priority.
How does the 14-day free trial work?
Sign up, create your workspace, invite your team. You get full access to every feature for 14 days, no credit card required. After the trial you choose a plan or extend.
Can I import data from my current tools?
Yes — projects, clients, tickets and people can be brought in via CSV. We'll help you with the first import on a setup call if you book a demo.
Is my company's data isolated from other companies on BrioSync?
Yes. BrioSync is multi-tenant — every document is tagged with your company ID and enforced at the database level with Firebase Security Rules. Other companies on the platform literally cannot read or write your data.
Stop guessing. See where your margin really sits.
Spin up a workspace in minutes. Bring one project, one client, your team — and watch leakage, utilization and margin appear by tomorrow morning.
14-day free trial · No credit card needed